Service and Support

PGC service includes expert installation, a unique training program, a 24-hour emergency technical support phone line, and on-site assistance when necessary.

Incorporating an inherently efficient design, 316 stainless steel interiors, high quality components, and a state-of-the-art PID control system, PGC equipment is built to last. Before shipment, every unit is tested for over 72 hours at the customer’s required conditions. In larger room installations, the entire system is again tested and adjusted onsite to ensure maximum performance in order that your specific needs are met.

Customers continually rank servicing of equipment after the sale high among their considerations when choosing a supplier. PGC understands these concerns. Since PGC equipment is designed with the user in mind, many service issues can be easily resolved by telephone. Therefore we have established a 24-hour, seven day a
week emergency telephone service.

No matter the time of day or night, a PGC service representative who is knowledgeable with the entire product line staffs the phone service. As the result of asking just a few questions, the service representative can usually identify the problem and propose a solution. If a replacement part is required, most parts are kept in stock; some even covering units built over 40 years ago. The shipment will then be made by the fastest means available.

In those unusual instances where the problem cannot be resolved by phone, a trained PGC field service representative will be sent to your site without hesitation.

Additionally, PGC offers a unique training program free to the customer. Attending the session enables the user to extend the warranty on the equipment that has been purchased. These comprehensive applications/service seminars are held once a year and all PGC users and their technical staffs are invited to attend. Upon successfully completing the course, the warranty on the purchased equipment is automatically extended from 12 to 24 months.

In this way new operations and maintenance personnel are properly trained. Additionally, experienced customer staff can stay current with the latest PGC innovations. The training program also ensures the reliable operation
of PGC equipment.

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